The Challenge
Aivora needed an AI chatbot that didn't just answer questions but actively qualified leads and integrated into existing CRM systems without human intervention. The bot had to handle complex queries and "know" when to escalate to a human agent.
The Solution
We developed a custom AI engine using Python and LangChain, optimized for customer service workflows. The frontend widget was built with vanilla Javascript for maximum compatibility, while the backend orchestration was handled by Node.js for efficient scaling of webhook events.
Key Features
- Natural Language Processing
- CRM Data Syncing
- Sentiment Analysis
- Multi-step Lead Capture
- Proactive Engagement
- Seamless Human Handoff
The Result
Aivora AI reduced customer support ticket volume by 70% and increased lead capture rates by 25% for its pilot clients. The system now processes over 10,000 unique interactions monthly with a 95% accuracy rate.
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